myplant - Parts catalog not working – Incident details

All systems operational

Parts catalog not working

Resolved
Operational
Started 20 days agoLasted 1 day

Affected

myplant Performance - New Asset Performance Management

Major outage from 5:22 AM to 12:00 PM

Web (UI)

Major outage from 5:22 AM to 12:00 PM

Parts Catalog (Spatsl)

Major outage from 5:22 AM to 12:00 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved - the spare parts catalog integration in myplant is working again.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Please reach out to philipp.kogler@innio.com in case the issue still persists.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating the integration of the parts catalog (Spatsl), which is not working due to a vendor issue.