User notifications (SMS, Email, Push) experiencing partial outage

APM - Certain emails (welcome, password reset) not being sent
  • Identified
    Identified

    Dear User,

    We are still working on the fix of this issue.
    Welcome emails and password reset mails will not be sent until the issue is fully resolved.

    We will get back to you,

    INNIO Digital Team

  • Resolved
    Resolved

    Dear User,

    The reported issues (emails like welcome mail and password reset mail not being sent) have been resolved.


    The service(s) is/are back to normal

    INNIO Digital Team

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Incident regards welcome emails for new users and forgot password mails (e.g. APM engine status notifications are working).

    The root cause has been identified. A Solution is in development.

  • Investigating
    Investigating

    We are currently investigating an incident relating to email notifications. We will update you as soon as we know more. Sorry for the inconvenience.

myPlant Performance - Asset Performance Management

Partial outage

Web Portal

Operational

Engine Data

Operational

User notifications (SMS, Email, Push)

Partial outage

Component Reliability Analytics

Operational

Access to Engine Manuals

Operational

Data API

Operational

myPlant Performance - APM Mobile App

Operational

myPlant Performance - Secure Remote Connection

Operational

myPlant Performance - Remote Engine Operation

Operational

Web Portal

Operational

Webcams Live Streaming

Operational

Live Engine Data

Operational

myPlant Optimization

Operational

Energy Management

Operational

myPlant - Landing Page

Operational

Registration

Operational

User Interface

Operational

Login

Operational

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